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Citi Contends With Mobile App Outage, Directs Users to Website
CCiti(C) PYMNTS.com·2025-01-15 23:05

Technical Issues at Citibank - Citibank is experiencing technical issues related to fraud alerts, long wait times for customer calls to its fraud department, and access to its mobile app [1] - Hundreds of users have reported these issues on DownDetectorcom and social media platform X [1] - The most reported problems were mobile login (85%), online login (10%), and credit card issues (5%) [3] Citibank's Response - Citibank acknowledged the technical issues with its mobile app and stated that it is working to resolve them quickly [2] - Customers are advised to use Citicom or call the number on their cards or monthly statements for servicing needs during this time [2] - The official US customer service account of Citibank responded to customer complaints on X, stating that they are aware of the fraud notification and long hold times and are working on resolving the issues [3] Impact and User Statistics - The outages reported on DownDetectorcom began around 6 am Pacific time and peaked at 1,273 reports higher than normal around 9:30 am [2] - Citibank reported an 8% year-over-year increase in active mobile users to 19 million and a 5% increase in active digital users to 26 million in the third quarter [3]