Optiva Launches Agentic AI for Telecom BSS, Powered by Google’s Gemini Models

Core Insights - Optiva Inc. has integrated agentic AI into its BSS platform, enhancing operational efficiency, reducing costs, and improving customer experience for telecom companies [1][3][5] - The technology leverages Google's Gemini models to enable intelligent process automation and hyper-personalized customer interactions [5][6] Industry Impact - By 2028, it is projected that 33% of enterprise software applications will incorporate agentic AI, a significant increase from 1% in 2024, indicating rapid adoption and potential for economic growth [4] - McKinsey identifies customer operations and sales as primary areas for GenAI revenue generation, highlighting the importance of AI agents in future business strategies [4] Benefits of Optiva's AI Solutions - Enhanced Customer Experience: The AI agent Amica automates customer queries, improving resolution times and satisfaction [9] - Increased Operational Efficiency: The AI agent Kairos reduces ticket resolution time and manual efforts, optimizing resource allocation [9] - Hyper-Personalized Engagement: The AI agent Sophos enables CSPs to offer tailored plans, enhancing sales efficiency and customer loyalty [9]