eGain Announces Second Quarter 2025 Financial Results

Core Insights - eGain reported a 17% year-over-year growth in annual recurring revenue from AI Knowledge Hub customers, indicating strong demand for customer service automation solutions [2] - Total revenue for the second quarter of fiscal 2025 was $22.4 million, a decrease of 6$88.5 million and $90.0 million, reflecting a downward adjustment from previous guidance [5] Financial Highlights for Q2 Fiscal 2025 - GAAP net income was$671,000, or $0.02 per share, compared to$2.2 million, or $0.07 per share, in Q2 2024 [5] - Non-GAAP net income was$1.3 million, or $0.05 per share, down from$3.4 million, or $0.11 per share, in the same quarter last year [5] - Adjusted EBITDA for the quarter was$1.6 million, compared to $3.8 million in Q2 2024 [5] Financial Performance for the First Six Months of Fiscal 2025 - Total revenue for the first six months was$44.2 million, down 8% year-over-year [5] - GAAP net income for the first half was $1.3 million, or$0.05 per share, compared to $4.8 million, or$0.15 per share, in the same period last year [5] - Non-GAAP net income for the first six months was $2.6 million, or$0.09 per share, down from $7.2 million, or$0.23 per share, in the prior year [5] Financial Guidance for Q3 and Full Year Fiscal 2025 - For Q3 fiscal 2025, eGain anticipates total revenue between $21.0 million and$21.5 million, with a GAAP net loss projected between $300,000 and$800,000 [5] - The company has raised its GAAP net income guidance for the full fiscal year to a range of $1.1 million to$1.7 million, or $0.04 to$0.06 per share [5] - Non-GAAP net income guidance for the full year has been lowered to a range of $4.1 million to$4.7 million, or $0.14 to$0.16 per share [5]