Waterdrop(WDH) Prnewswire·2025-02-20 06:55Core Insights - Waterdrop Inc. has announced a strategic integration with DeepSeek to enhance its AI-driven insurance ecosystem, aiming for significant business growth and innovative applications of large-scale AI models in specialized insurance scenarios [1][2][3] Group 1: AI Integration and Service Enhancement - The integration of AI technology is set to transform traditional insurance agents into expert consultants, improving service precision and efficiency across the insurance service chain [2][4] - Waterdrop's AI Insurance Expert supports multi-modal interactions, managing complex dialogues and outperforming entry-level human agents in efficiency, with user engagement lasting up to 50 minutes per session [4][5] Group 2: Quality Inspection and Cost Reduction - Waterdrop has introduced a Large-scale AI Model Insurance Quality Inspection Solution that analyzes complex conversations and user intent, ensuring 100% coverage across all channels and reducing operational costs by over 50% compared to traditional manual inspections [5][6] Group 3: Personalized Insurance Solutions - The company is leveraging AI and big data analytics to create personalized insurance solutions for specific demographic segments, addressing disparities in healthcare access for historically underserved groups [6][7] - In 2024, Waterdrop launched 174 tailored insurance products, representing over 92% of its offerings, showcasing its commitment to innovative, technology-driven approaches in the insurance industry [7]