Digital Interactions by BofA Clients Surge to Over 26 Billion, up 12% Year-Over-Year

20 million clients use Erica® to help manage their finances; interactions with AI-driven virtual assistant surpass 2.5 billion CHARLOTTE, N.C., Feb. 24, 2025 /PRNewswire/ -- Digital interactions by Bank of America clients grew 12% last year, reaching an all-time record 26 billion interactions through a combination of digital logins and proactive alerts.  Innovative digital capabilities are enhancing experiences for the company's more than 58 million verified digital clients and helping to drive business gro ...