HAIDILAO(06862) 证券时报网·2025-03-12 09:27Core Viewpoint - The company has taken responsibility for a recent incident at its Shanghai Bund store, where two customers urinated in a hot pot, leading to significant public outrage and a commitment to refund affected customers and pursue legal action against the perpetrators [1][3][4]. Refund and Compensation - The company will fully refund the meal costs for 4,109 customers who dined at the Shanghai Bund store between February 24 and March 8, and will provide an additional cash compensation of ten times the order amount [2][3][4]. - Refunds for payments made via WeChat, Alipay, and UnionPay will be processed by March 12, with expected completion within seven working days [4]. Incident Details - The incident occurred on February 24, 2025, when two intoxicated minors urinated in the hot pot during their meal, and the video was later shared online [2][3]. - The company acknowledged a lack of preparedness for such incidents, which contributed to the failure to maintain a safe dining environment [2][3]. Legal Actions - The company has filed a civil lawsuit against the two individuals involved in the incident, seeking to hold them accountable for their actions [1][3]. Stock Performance - The company's stock has shown strong performance, with a cumulative increase of 14.62% in February 2025, and further gains in March [5][6]. - The company reported record high revenues and core operating profits for the first half of 2024, with total revenue reaching RMB 21.491 billion, a 13.8% increase year-on-year [7].