Core Viewpoint - The "3·15" gala exposed various issues harming consumer rights, prompting responses from multiple telecom companies and other affected entities [1][2][3][4]. Telecom Industry Responses - China Mobile emphasized its commitment to customer interests and announced a self-inspection process to address issues related to phone marketing practices, including strict management of agents and a focus on customer complaints [1]. - China Telecom stated it would conduct a comprehensive self-inspection and enhance training for frontline staff while imposing strict penalties for non-compliance in marketing practices [2]. - China Unicom highlighted its focus on user rights, promising to rectify issues found during self-inspections and to ensure transparent pricing and service quality [2]. - The Guangdong Provincial Communication Administration announced investigations into reported violations and ordered the shutdown of services linked to problematic entities [2]. Company-Specific Actions - Shanghai Xiaokai Information Technology Co., Ltd. pledged to conduct a thorough self-examination of its automated calling services in response to the "3·15" report [3]. - The brand "Initial Doctor" expressed shock over the exposure of non-sterile disposable underwear and committed to a full investigation and compensation for affected consumers [3]. - Langsha Co., Ltd. clarified that it has no business relationship with the company involved in the production of the problematic medical products mentioned in the report [3]. - The lending platform "Jiedaibao" announced the establishment of a special task force to investigate and rectify issues related to illegal high-interest loans, temporarily suspending new service offerings [4].
中国移动、中国电信、中国联通,集体发声!