INDUSTRIAL BANK(SH:601166) Jiang Nan Shi Bao·2025-03-24 06:44Core Viewpoint - The article discusses the special initiative launched by Industrial Bank's Changzhou branch to address the issue of refusing to accept cash in RMB, aiming to ensure the public's right to choose their payment methods and enhance the cash circulation environment [1]. Group 1: Strengthening Cash Service Guarantee - The bank has proactively deployed resources to ensure sufficient cash availability at its branches, catering to diverse cash usage needs of the public and foreign visitors [5]. - A new "small change wallet" service has been introduced to facilitate small denomination cash exchanges and damaged currency counting, thereby improving customer experience [5]. Group 2: Comprehensive Investigation and Policy Implementation - The bank extends its services to merchants in its grid area by offering appointment-based cash exchange services to address cash payment challenges faced by businesses [6]. - A thorough investigation is conducted in designated areas, focusing on essential venues such as supermarkets, markets, medical institutions, hotels, tourist attractions, and transportation hubs to verify and rectify any refusal of cash practices [6]. Group 3: Multi-Dimensional Promotion and Consensus Building - The bank employs a dual approach of "promotion and long-term governance" to create a harmonious atmosphere, utilizing both online and offline channels for awareness campaigns [7]. - Offline efforts include setting up promotional areas in branches, distributing brochures, and conducting policy briefings in communities and businesses to emphasize the legal status of RMB [7]. - Online platforms are used to educate the public about the illegality of refusing cash and to encourage them to protect their rights [7][8]. Group 4: Establishing Long-Term Mechanisms - The initiative is part of a continuous and systematic effort to address cash refusal, with the bank committing to regular cash service inspections and ongoing promotional activities [9]. - The bank aims to enhance its cash supply assurance mechanisms and improve services for damaged currency recovery and small denomination exchanges to increase public satisfaction and sense of gain [9].