信也科技发布消费者权益保护2024年度报告： 科技向善赋能反诈，联合共治筑牢“大消保”生态

Core Insights - The report emphasizes the importance of technology-driven initiatives and collaborative efforts in enhancing consumer rights protection, showcasing significant achievements in fraud prevention and user satisfaction [1][4][7] Group 1: Consumer Rights Protection Achievements - In 2024, the company blocked over 26,000 fraud attempts, preventing losses of nearly 370 million yuan [1][7] - The user satisfaction rate reached 98.6%, with a first-contact resolution rate of 74.1% [4][6] - The company provided financial support totaling 1.018 billion yuan to users through its upgraded consumer protection assistance mechanism [6] Group 2: Technological Innovations - The company developed a comprehensive fraud prevention technology matrix, integrating advanced technologies such as voiceprint recognition and real-time connections to industry databases [9] - It sent out 6.4 million risk alert messages to over 13.52 million users, enhancing risk awareness [9] Group 3: Collaborative Efforts and Public Education - The company launched a series of financial consumer education initiatives, reaching over one million users across various provinces [10][11] - It collaborated with multiple financial institutions to promote consumer rights protection education, implementing joint activities in several regions [11][12] Group 4: Future Outlook - The company acknowledges the ongoing challenges in consumer rights protection and aims to enhance its efforts through technology, system improvements, and collaborative approaches [4]