零跑汽车：高速增长下的品控隐忧与用户信任危机

Core Viewpoint - The rapid expansion of Leap Motor in the competitive electric vehicle market has led to significant product quality issues and a collective complaint from users, highlighting the need for better quality control and customer service [1][5]. Group 1: Product Quality Issues - Leap Motor has faced a wave of complaints regarding product defects, including issues with driving stability, lane-keeping functionality, and the automatic parking system, which has been reported as unusable in most parking spaces [2][4]. - Users have reported discrepancies in battery range, with some claiming a reduction of up to 30%, and issues with the vehicle's hardware not supporting software updates that were promised at the time of purchase [2][3]. - The company has been criticized for its handling of complaints, with responses being largely procedural and failing to address core user concerns such as system updates and free access to smart driving services [4][5]. Group 2: User Response and Company Actions - Over 100 users have participated in collective complaints, indicating a significant increase in dissatisfaction, with the number of participants growing more than fivefold since the initial complaints began [2][4]. - The company's response to the complaints has been inadequate, with a lack of substantial engagement on critical issues raised by users, leading to an escalation of the situation [4][5]. - The case of Leap Motor serves as a reminder that rapid market growth should not come at the expense of product quality and customer service, as neglecting these areas can severely damage brand reputation and user trust [5].