中国重汽: 公司2024年ESG报告

Core Viewpoint - The report reflects the commitment of China National Heavy Duty Truck Group Jinan Truck Co., Ltd. to environmental, social, and governance (ESG) practices, aiming for sustainable development across its operations and governance structures [1][2]. Group 1: ESG Governance Structure - The company has established a three-tier ESG governance framework, including the board of directors, management team, and execution team, to ensure effective implementation of ESG initiatives [2][7]. - The board of directors is responsible for formulating ESG strategies, setting related goals, and overseeing progress, while the audit committee reviews ESG performance [2][9]. Group 2: Company Overview - China National Heavy Duty Truck Group Jinan Truck Co., Ltd. is a publicly listed company primarily engaged in the production and sales of heavy-duty trucks, with brands such as "Yellow River" and "HOWO" [3][4]. - The company is recognized as one of the largest heavy-duty truck manufacturing bases in China, with a comprehensive product range covering various vehicle types for logistics, construction, and emergency services [4][5]. Group 3: ESG Performance and Achievements - The company actively integrates ESG principles into its operations, striving to create lasting social value, environmental benefits, and corporate value [2][6]. - In 2024, the company reported significant achievements in ESG, including recognition for quality management and contributions to sustainable development [6][27]. Group 4: Innovation and R&D - The company emphasizes innovation, investing 508 million yuan in R&D to enhance product performance, safety, and reliability [32]. - It has developed advanced technologies in electric, hydrogen, and hybrid vehicles, contributing to the green transformation of the automotive industry [35][36]. Group 5: Quality Management - The company adheres to strict quality management standards, implementing a comprehensive quality management system that covers all stages from product development to after-sales service [26][27]. - In 2024, the company received multiple awards for quality management, reflecting its commitment to excellence [27][28]. Group 6: Customer Service and Feedback - The company has established a robust customer service framework, including a 24-hour complaint handling mechanism to ensure timely responses to customer feedback [37][38]. - It actively seeks to improve customer satisfaction through standardized service processes and regular communication with clients [37][39].