AI Adoption by BofA's Global Workforce Improves Productivity, Client Service

More than 90% of employees use AI-driven virtual assistant for increased efficiency CHARLOTTE, N.C. and LONDON and HONG KONG, April 8, 2025 /PRNewswire/ -- Bank of America uses innovative technology to meet and anticipate the needs of its clients and 213,000 employees. For many years, this commitment has carried through in its approach to AI and machine learning. The technology is embedded today across the company's business lines and areas including global technology, operations, and training. "AI is havin ...