啄木鸟：接受对“小病大修”等行为举报，每次奖励1000元

Core Viewpoint - The company, Zhuomuniao Home Repair, has acknowledged its past issues and is actively implementing corrective measures in response to regulatory scrutiny and public concern regarding its service practices [1][2] Group 1: Company Response and Actions - Zhuomuniao has committed to a thorough reflection and compliance with market regulations, announcing ongoing optimization and rectification efforts [1] - The company has introduced a reporting mechanism for users to report unethical practices such as "unnecessary repairs" and "overcharging," with a reward of 1,000 yuan for confirmed reports [1] - As of April 14, the platform has processed a total of 85,536 dispute orders, including 37,328 price disputes and 37,220 timeliness complaints [1] Group 2: Service and Operational Improvements - The price display page has been optimized, and an AI pricing inquiry feature named "Ask DeepSeek" has been launched [2] - Self-inspection of inventory and supply channels has been completed, with non-compliant products being returned [2] - The company has enhanced training for technical and service skills, increasing training duration and emphasizing practical verification for platform engineers [2] Group 3: Transparency and Accountability Measures - Zhuomuniao has introduced a service process optimization plan that mandates transparency and supervision throughout the repair process [2] - Engineers are required to document key steps in the repair process through photos and videos to ensure accountability and traceability [2] - The incentive system for engineers has been revised to focus on the "first-time resolution rate" as a key performance indicator [2]