Ren Min Wang·2025-04-22 06:23Core Viewpoint - China Unicom is committed to enhancing service quality in the telecommunications industry, aligning with the Ministry of Industry and Information Technology's (MIIT) 2025 work deployment to promote high-quality development through superior service [1][3]. Group 1: Meeting Outcomes - The meeting summarized the effectiveness of China Unicom's implementation of MIIT's service improvement initiatives for 2024 and clarified the work deployment for 2025 [3]. - The Director of the Service Supervision Department at MIIT emphasized the importance of serving the public, enhancing service experience, and innovating digital services to meet consumer expectations for a better digital life [3]. Group 2: Consumer Focus - The Deputy Director of the Complaint Department at the China Consumers Association highlighted the need for high-quality supply to stimulate effective demand and improve the consumption environment [3]. - The association's 2025 theme "Building Satisfactory Consumption Together" aims to enhance consumer rights and create a quality communication service environment centered on consumer needs [3]. Group 3: Media Engagement - Media representatives actively participated in the discussion, providing feedback and suggestions for improving China Unicom's service [4]. - Following the meeting, representatives experienced the "Unicom Customer Day: Service Benefits People's Lives" event, showcasing the evolution of Unicom's network, products, and services [4]. Group 4: Future Directions - China Unicom plans to leverage MIIT's service improvement initiatives to enhance consumer satisfaction, strengthen promotional efforts, and elevate service standards [4].