优衣库退货新规：线上订单不再支持线下退货

Core Viewpoint - Uniqlo has modified its return policy, effective May 1, 2025, eliminating the option for customers to return online orders at physical stores, requiring returns to be sent to a designated address instead [1] Group 1: Policy Changes - Starting May 1, 2025, customers will no longer be able to return online orders at Uniqlo stores, and must instead return items via paid shipping [1] - The "掌上优衣库" WeChat mini-program customer service confirmed the changes in return policy, indicating that different e-commerce platforms have varying return options [2] - The return policy changes primarily affect consumers on Douyin e-commerce and the WeChat mini-program, with some customers expressing concerns about fairness and additional costs associated with returns [4] Group 2: Financial Performance - Fast Retailing, Uniqlo's parent company, reported a revenue of 1,790.1 billion yen (approximately 91.3 billion RMB) for the fiscal year ending February 2024, representing a 12% year-on-year increase, with a net profit of 233.5 billion yen (approximately 11.9 billion RMB), up 19.2% [6] - Uniqlo's revenue accounted for 86.9% of Fast Retailing's total revenue, but the Greater China region experienced a decline in both revenue and profit, with decreases of 3% and 9% respectively [6] - In the second fiscal quarter of 2025, the number of Uniqlo stores in mainland China decreased by 8, marking the first quarterly store closures for the company [6]