内蒙古机场集团6家机场在2024年民用机场服务质量评价中全部荣获服务质量优秀机场奖

Core Points - The 2024 Civil Airport Service Quality Evaluation Report was jointly released by the China Civil Airport Association, the Civil Aviation Science and Technology Research Institute, and the Civil Aviation News, highlighting the performance of 102 airports with annual passenger throughput exceeding 1 million [1] - Inner Mongolia Airport Group's six member airports received the Excellent Airport Service Quality Award, with Hohhot, Hulunbuir, and Tongliao airports winning for four consecutive years, and Baotou and Chifeng airports for three consecutive years [1] - The evaluation criteria required airports to rank in the top third of their category and achieve a score of 85 or above, with 35 airports recognized for their service quality [1] Company Initiatives - Inner Mongolia Airport Group focuses on customer-centric service, enhancing service management, brand value, and proactive service culture to support high-quality development [2] - In 2024, the group launched a "Civil Aviation Service Quality Improvement Year" initiative, implementing 151 service measures aimed at addressing passenger needs [2] - The group established a closed-loop management mechanism for passenger feedback, conducted 69 service risk warnings, and developed four new service training courses to improve staff capabilities [2] Achievements - The group received 57 awards in total, including the "Inner Mongolia Top 100 Brands" for its "China Service Enjoy the Prairie" brand, and was recognized as a "Benchmark Enterprise for Brand Building in Inner Mongolia" [2] - The implementation of a service empowerment mechanism led to over 1,050 instances of assistance for passengers, resulting in a 60.93% year-on-year decrease in complaint acceptance rates and a 115.21% increase in service commendations [2] - The group aims to enhance passenger experience by exploring new ideas and solutions for service quality improvement, aligning with the strategic directives of the regional government and the Civil Aviation Administration's "Genuine Service" requirements [3]