大兴机场连续四年获评千万级服务质量优秀机场第一名

Core Insights - Beijing Daxing International Airport has been recognized as an "Excellent Service Quality Airport" for the fourth consecutive year, reflecting high industry and public recognition of its service quality [1][3] Summary by Categories Service Quality Evaluation - The 2024 evaluation for airports with over 10 million passengers includes five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review [3] - Daxing Airport achieved a perfect score in ACI passenger satisfaction for five consecutive years and ranked first in CAPSE satisfaction [3] Operational Efficiency - In 2024, Daxing Airport recorded a flight departure punctuality rate of 88.31% and a release punctuality rate of 92%, ranking first and second among 23 major coordinated airports in the country [4] - The airport operates over 220 flight routes, connecting more than 200 domestic and international destinations, enhancing travel options for passengers [4] Service Innovations - Daxing Airport has upgraded its international paperless service and enhanced security check efficiency, contributing to improved passenger flow [4] - The airport introduced a Wi-Fi login passport authentication method and established seven functional zones to cater to diverse needs of international travelers [5] Cultural and Commercial Integration - Daxing Airport promotes a blend of urban lifestyle services and aviation experiences, offering a variety of dining options and commercial services [8] - The airport features exhibitions and cultural performances, enhancing the travel experience and promoting Chinese culture [8] Accessibility and Special Services - Daxing Airport has received a three-star certification for its barrier-free environment and offers personalized services for elderly and disabled travelers [12] - The airport provides amenities such as sleep pods and 24-hour dining options to accommodate overnight and transit passengers [12]