呼和浩特机场：以“蒙古马精神”跑出服务加速度

Core Insights - The "2024 Civil Airport Service Quality Evaluation Report" highlights Hohhot Airport's excellence in service quality, earning the "Outstanding Service Quality Airport" award for four consecutive years, indicating its position in the top tier of the industry [1][3] Group 1: Service Quality and Evaluation - Hohhot Airport was evaluated based on five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review, standing out among 38 major airports [1] - The airport achieved a passenger satisfaction score of 4.99 out of 5 in 2024, with a 100% coverage rate for special passenger services [9] Group 2: Operational Efficiency and Innovations - In 2024, Hohhot Airport opened 212 passenger routes, connecting 93 cities, including 6 international routes, enhancing its global network [6] - The airport implemented a "one-time check-in, baggage direct transfer" service with 24 other airports, improving transfer efficiency by 40% [6] - The airport's "one-face pass" service, allowing passengers to complete all processes with facial recognition, reduced security check times by 22% and boarding times by 30% [7][9] Group 3: Emergency Response and Process Optimization - During a weather emergency in July 2024, Hohhot Airport managed to accommodate 5.2 million passengers and 444 flights in one day, setting multiple historical records [10] - The airport reduced flight cut-off times from 40 minutes to 30 minutes, ranking among the top tier of major airports [12] Group 4: Customer-Centric Services - Hohhot Airport introduced the "Love Relay Information Card" for elderly passengers, providing comprehensive assistance throughout their journey [14] - The airport's proactive service approach led to over 600 instances of staff resolving service issues, reflecting a shift from "I have to serve" to "I want to serve" [15] Group 5: Future Developments - With the construction of Hohhot New International Airport underway, the airport aims to continue enhancing service quality and set a benchmark in the civil aviation industry [17]