“仅退款”没了？拼多多、淘宝、京东等集体出手，网友：不同意！

Core Viewpoint - The cancellation of the "refund only" feature by major e-commerce platforms has sparked significant debate among consumers and merchants, highlighting the balance between consumer protection and merchant rights [3][5][7]. Group 1: Consumer Perspective - The "refund only" feature was seen as a tool for consumers to monitor and regulate e-commerce platforms against counterfeit goods and false advertising [2]. - Some consumers oppose the cancellation of "refund only," viewing it as a concession to fraudulent merchants, while others support it, believing that reputable sellers should not fear such regulations [5][8]. - The debate reflects a divide where consumers who have faced issues with merchants prefer the protection of "refund only," while those with higher trust in sellers see it as unnecessary [5][8]. Group 2: Merchant Perspective - Merchants argue that the "refund only" feature severely harms their interests, with reports indicating that some merchants face significant financial losses due to unmanageable refund requests [2][3]. - There is a concern that the feature encourages a race to the bottom in pricing and quality among merchants, which is detrimental to the industry [7]. Group 3: Regulatory and Platform Response - The cancellation of the "refund only" feature is currently in negotiation, with discussions between e-commerce platforms and regulatory bodies ongoing [6]. - Regulatory authorities have previously indicated the need for stricter oversight to prevent the misuse of the "refund only" feature by consumers, which can lead to financial losses for merchants [7]. - Suggestions for a more balanced approach include setting price limits for the "refund only" feature or allowing unconditional returns with shipping insurance, which could address concerns from both consumers and merchants [10].