青岛机场荣登国泰航空2024年全球机场旅客服务满意度评比榜首

Core Insights - Qingdao Airport ranked first in Cathay Pacific's 2024 Global Airport Passenger Service Satisfaction Survey, reflecting recognition from both domestic and international travelers for its service quality [1] Group 1: Service Efficiency Improvements - Qingdao Airport has implemented a paperless customs clearance service for international travelers, significantly enhancing travel efficiency by approximately 40% [3] - The airport has collaborated with various units to break down data barriers and innovate system functionalities to optimize the international passenger clearance process [3] Group 2: Service Quality Enhancements - The airport has improved signage and guidance in check-in areas, introduced differentiated signage, and established a communication mechanism with local immigration authorities to provide personalized solutions for travelers with expired or unprocessed travel documents [3] - Qingdao Airport has enhanced its "wheelchair door-to-door" service, offering comprehensive assistance to special passenger groups, ensuring they feel welcomed [3] Group 3: Recognition and Awards - In 2024, Qingdao Airport received over 70 commendation letters from various domestic and international airlines, including All Nippon Airways and Korean Air, and won more than 20 awards, such as the "All Nippon Airways 18th Quality Award for On-time Performance" and "Hainan Airlines 2024 Best Service Award" [5] - The airport aims to continue deepening cooperation with airlines to create a more efficient, warm, and human-centered travel experience for passengers [5]