Company Overview - Aurora Mobile's subsidiary, SendCloud, facilitated customer communication for DHgate during a significant user surge in the U.S. market, leading to DHgate ranking 2 on the U.S. App Store Free iPhone Apps, only behind ChatGPT [1] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers, mainly SMBs and retailers, directly with Chinese manufacturers for small-batch wholesale [2] - The recent surge in U.S. users emphasizes DHgate's role in connecting Chinese factories and suppliers with international consumers, providing easier access to goods directly from the source [2] Performance and Achievements - SendCloud played a vital role in managing the increased user load for DHgate, ensuring stable customer communication and enabling the nurturing of customer relationships, loyalty, and sustainable growth [3] - EngageLab's omnichannel solutions, built on SendCloud's email infrastructure, enhance customer engagement for businesses facing global e-commerce challenges [4] Industry Insights - The rise of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement to succeed in dynamic international markets [4] - EngageLab offers a comprehensive suite of omnichannel customer engagement solutions, supporting businesses in over 220 countries and regions, delivering over 1 million messages per second [5] Technical Capabilities - EngageLab maintains over 90% email deliverability and a 99% inbox placement rate, significantly exceeding industry standards [7] - The company utilizes AI-driven marketing automation for personalized campaigns, catering to various client segments, and operates with a global infrastructure that includes 5 nodes for low-latency communication [8]
Behind DHgate's U.S. #2 Milestone: SendCloud Powers Email Engagement as Aurora Mobile & EngageLab Drive Ecosystem Growth