Core Insights - Aurora Mobile's subsidiary SendCloud has successfully supported DHgate during a significant increase in U.S. users, helping it achieve the 2 position on the U.S. App Store Free iPhone Apps Ranking, only behind ChatGPT [1][4] Company Overview - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable and efficient messaging services [7] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers with Chinese manufacturers for small-batch wholesale [2] Industry Trends - The surge in DHgate's popularity in the U.S. emphasizes the importance of direct connections between Chinese factories and international consumers, facilitating easier access to goods [3] - The growth of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement solutions to succeed in dynamic international markets [5] Technological Capabilities - SendCloud's robust API integration allowed DHgate to manage increased user load effectively, maintaining stable customer communication and fostering customer loyalty [4] - EngageLab, leveraging SendCloud's infrastructure, provides advanced customer engagement solutions tailored for global e-commerce challenges, supporting businesses in over 220 countries and regions [6][8] Performance Metrics - Aurora Mobile boasts over 90% email deliverability, a 99% inbox placement rate, and a 40% email open rate, significantly outperforming industry benchmarks [7]
Aurora Mobile’s SendCloud Partners with DHgate to Power Seamless Customer Communication