消费舆警指数丨猿辅导员工工位猝死 公司管理与关怀不应缺位

Core Viewpoint - The incident involving the sudden death of a young employee at Yuanfudao has sparked significant public outrage and concern regarding the company's management practices and employee welfare, highlighting the need for transparency and effective crisis response [2][3][4]. Group 1: Incident Overview - On April 23, a young male employee at Yuanfudao's Wuhan branch passed away suddenly at his workplace, with reports indicating he had been working late in preparation for his upcoming wedding [3]. - The company initially confirmed the employee's death but denied any claims of mandatory overtime on the day of the incident, leading to skepticism from the public regarding their response [3][7]. - The incident has raised broader concerns about the labor intensity and health issues within the online education sector, prompting investigations by local authorities [3]. Group 2: Company Response - Yuanfudao's response to the incident was limited to an internal statement, asserting that no overtime was scheduled for the employee's team on the day of the incident [4][7]. - The company established a special task force to support the employee's family but failed to provide detailed evidence to back their claims, which has led to increased public distrust [7]. - The company's ongoing promotion of its AI capabilities during the crisis has been perceived as an attempt to divert attention from the incident, further damaging its brand image [7]. Group 3: Public Sentiment and Impact - Public sentiment has shifted towards anger and disappointment regarding Yuanfudao's handling of the situation, with many feeling that the company's response lacked sincerity and transparency [2][4]. - The incident has resulted in a low "Public Sentiment Index" score for Yuanfudao, reflecting poor performance in crisis management and brand impact [4].