众惠相互2024年报发布：业绩高质量增长，相互普惠属性愈加凸显

Core Viewpoint - The report highlights the steady growth and high-quality development of Zhonghui Mutual Insurance, showcasing its strong performance in the health insurance sector and its commitment to serving the public through mutual insurance mechanisms [1][7]. Group 1: Financial Performance - In 2024, Zhonghui Mutual Insurance achieved a total premium income of 308.481 million yuan, with health insurance premiums accounting for 296.601 million yuan, representing over 96% of total premiums [1][7]. - The comprehensive solvency adequacy ratio stood at 226.81%, indicating a strong financial position and ability to meet obligations [1][8]. - The company has reported three consecutive years of profitability, demonstrating a sustainable growth trajectory [7]. Group 2: Business Strategy and Market Position - Zhonghui Mutual focuses on short-term health insurance, particularly in areas such as major medical insurance and critical illness insurance, establishing a competitive edge in the market [2][3]. - The company has launched over 30 products targeting specific health conditions, such as chronic diseases, which have received positive market feedback [2][3]. - The member base exceeded 3.62 million by the end of 2024, with over 10 mutual assistance projects in operation, covering more than one million individuals [1][3]. Group 3: Technological Innovation and Service Enhancement - The company has significantly increased its technology investment by 210% year-on-year, with nearly 50% of its workforce in technical roles, enhancing service efficiency and quality [5][7]. - Zhonghui Mutual has developed an integrated risk control platform, "Zhihui Claims," which utilizes machine learning and big data algorithms to improve claims processing efficiency, achieving a 92.3% online claim rate [5][8]. - The company has implemented user-friendly features for elderly clients, including large print interfaces and voice navigation, to enhance accessibility [6]. Group 4: Social Impact and Community Engagement - Zhonghui Mutual has actively engaged in providing insurance solutions for vulnerable groups, including new citizens and workers in flexible employment, with over 200,000 participants in the "Shenzhen Zhonghui Bao" project [5]. - The company has tailored its products to meet the needs of specific demographics, such as the elderly and those with chronic illnesses, thereby addressing gaps in the insurance market [4][5]. - The mutual insurance model has been positioned as a means to enhance social welfare and contribute to national strategies like rural revitalization and common prosperity [3][7].