Core Insights - Wanda Hotels has officially released its first independent "2024 Environmental, Social, and Governance (ESG) Report," adhering to international standards such as TCFD and GRI [1][2] - In 2024, Wanda Hotels plans to expand its business by opening 50 new hotels, bringing the total number of managed hotels to over 200 across more than 280 cities globally [1] - The company has achieved a 97.95% response rate for traveler requests and a 95.37% complaint resolution rate, indicating strong customer service performance [1] - The high-star hotels under Wanda Hotels scored 97.05 points on the reputation management platform, with a low negative review rate of 3.03%, the lowest in three years [1] Business Development - Wanda Hotels has developed a digital platform that integrates various services, enhancing the overall guest experience by providing personalized and efficient accommodation options [2] - The platform consolidates services such as hotels, ski resorts, transportation, dining, and outdoor activities, improving merchant management and operational efficiency [2]
万达酒店发布首份独立ESG报告