永辉超市致歉：“反向抹零”情况属实，将10倍补偿差额

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following incidents of "reverse rounding" in cash transactions, particularly in certain regions, and has committed to rectifying these issues through service compensation and standardized cash handling practices [1][6][7]. Group 1: Incident and Response - Yonghui Supermarket reported issues with cash payment rounding practices in several regions, including Chongqing, Hebei, Beijing, Tianjin, and Northeast China, where cash transactions involved rounding up the price [1][8]. - The company has initiated a service compensation program for affected customers, offering refunds for discrepancies in cash transactions, with compensation set at ten times the actual difference [6][7]. Group 2: Management and Improvement - The company recognized that its service standards did not adequately reflect customer perspectives and that the dissemination of best practices from improved stores was lagging [5][6]. - Yonghui Supermarket has committed to implementing a new cash handling standard across all stores, effective April 29, 2025, which will eliminate rounding up in cash transactions, ensuring customers pay no more than the marked price [6][8]. Group 3: Customer Engagement - The company expressed gratitude towards customers who provided feedback, emphasizing the importance of customer supervision in improving management practices [7]. - Yonghui Supermarket aims to learn from the feedback and is focused on transforming its operations to enhance customer trust and satisfaction [2][7].