LOWE'S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES

Core Insights - Lowe's has launched Mylow Companion, an AI tool designed to enhance customer service and expedite associate onboarding, marking a significant advancement in retail technology [1][2][4] Group 1: Product Features - Mylow Companion is purpose-built for associate sales floor devices, providing quick access to product details, project advice, and inventory information to assist home improvement customers [3][4] - The tool utilizes generative AI to improve associate knowledge, enabling them to confidently assist customers regardless of their experience level [4][5] Group 2: Industry Leadership - Lowe's positions itself as a leader in the home improvement industry by being the first retailer to implement an AI tool at scale, enhancing the overall customer and associate experience [4][5][7] - The launch of Mylow Companion follows the introduction of Mylow, Lowe's customer-facing virtual advisor, showcasing the company's commitment to innovation in retail technology [5][7] Group 3: Collaboration and Technology - Mylow Companion was developed in collaboration with OpenAI, leveraging advanced AI capabilities to streamline the customer assistance process [6][5] - Associates can interact with Mylow Companion using natural language prompts, including voice-to-text functionality for hands-free use [6][5] Group 4: Company Overview - Lowe's Companies, Inc. operates over 1,700 home improvement stores and serves approximately 16 million customer transactions weekly, with total fiscal year 2024 sales exceeding $83 billion [9]