莫让“趁节欺客”给消费者添堵（民生观）

Core Viewpoint - The tourism market is experiencing a surge in consumer activity during the "May Day" holiday, but issues such as hotel cancellations and price hikes are prevalent, highlighting a need for integrity among businesses, strict enforcement by the government, and proactive consumer rights protection [1][2]. Group 1: Market Issues - There has been a significant increase in complaints regarding hotel cancellations and price hikes, with some hotels canceling reservations made months in advance, citing various excuses, leading to inflated prices upon rebooking [1]. - The behavior of hotels appears to be driven by a desire for profit maximization in a supply-demand imbalance, which can damage long-term industry reputation and customer loyalty [1]. Group 2: Regulatory Measures - Regulatory authorities across the country are intensifying oversight and imposing strict penalties on businesses that engage in unilateral cancellations or price increases after bookings are confirmed [2]. - Recommendations include establishing price increase limits based on regular pricing to prevent excessive price hikes during holidays, and implementing a "blacklist" system for dishonest businesses [2]. Group 3: Consumer Rights - Consumers are encouraged to utilize legal means to protect their rights, including retaining evidence, filing complaints with platforms or regulatory bodies, and pursuing legal action if necessary [2]. - Platforms are urged to actively resolve disputes and support honest businesses while penalizing those that violate agreements, fostering a competitive and trustworthy market environment [2].