Zhong Guo Min Hang Wang·2025-05-07 02:44Core Insights - China Eastern Airlines (CEA) achieved a record high in international and regional passenger volume at Wuhan Tianhe Airport during the May Day holiday, with a 24% increase compared to the previous year [1] - The airline executed a total of 887 flights during the holiday period, marking an 8.5% year-on-year growth, and transported over 125,000 passengers, a 16.28% increase [1] Group 1: Passenger Traffic and Flight Operations - During the May Day holiday, CEA's passenger travel willingness surged, with a single-day record of 181 flights executed on April 30, carrying 26,600 passengers and achieving a passenger load factor exceeding 90% [2] - The average passenger load factor for domestic outbound flights from Wuhan during the holiday was over 87%, with several popular routes exceeding 90% [2] - CEA operated 10 international and regional routes from Wuhan, the highest among all airlines at Tianhe Airport, with international and regional transport volume exceeding 5,600 passengers, a 24% year-on-year increase [2] Group 2: Customer Service Enhancements - CEA implemented a "Four Precision" service philosophy to enhance passenger experience, including the establishment of additional check-in counters and specialized service counters for assistance [2] - The airline provided support for 235 special service passengers during the holiday, including 106 wheelchair users and 118 unaccompanied minors [2] Group 3: Innovative Services and Technology - CEA introduced a dedicated service for passengers with tight connections, optimizing processes for quick luggage transfer [3] - The airline launched an "urgent luggage transfer" service for international flights, ensuring priority handling of urgent luggage [3] - CEA offered various complimentary services for transfer passengers, including free overnight accommodation and meals [3] Group 4: Smart Innovations - CEA's new self-service rescheduling feature allows passengers to manage flight changes via the airline's app, with a process completion time as short as 30 seconds [4] - The airline received positive feedback for its lost item recovery system, which utilizes big data and AI for quick matching of lost items [4] - CEA is exploring "Aviation + Tourism" initiatives, offering discounts for local tourism experiences and airport services to passengers [4]