全国消协一季度受理投诉46万余件 3D眼镜另收费、共享单车乱扣费成重灾区

Core Insights - The China Consumer Association reported a total of 461,767 consumer complaints in Q1 2025, representing a year-on-year increase of 33.33% [1] - The total economic loss recovered for consumers was 23.723 million yuan, with 585 complaints resulting in double compensation due to fraudulent behavior by operators [1] Complaint Categories - Contract issues accounted for 26.56% of complaints, followed closely by after-sales service at 26.07% and quality issues at 19.67% [1] - Complaints related to false advertising, safety, pricing, counterfeiting, personal rights, and measurement issues made up the remaining categories, with notable increases in false advertising, counterfeiting, and safety complaints compared to Q1 2024 [1] Types of Complaints - Product-related complaints totaled 245,964, making up 53.27% of all complaints, while service-related complaints were 190,382, accounting for 41.23% [1] - The top five categories for product complaints included home electronics, clothing and footwear, daily necessities, food, and transportation [1] Service Complaints - The leading service complaint categories included internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [2] - Specific issues in the film industry included difficulties in ticket refunds, mandatory purchase of 3D glasses, and discrepancies between ticket prices displayed and actual payment amounts [2] Transportation Complaints - Transportation-related complaints surged by 105.39% year-on-year, with key issues including lack of SMS notifications for successful train ticket reservations, arbitrary changes in aircraft types by airlines, and additional charges for seat selection [3] - Complaints also emerged in areas such as credit leasing, postpartum centers, online gaming account transactions, and after-sales services for electric vehicles [3]