Workflow
南锣鼓巷推行“先行赔付”制度,五一假期有关商品消费“零投诉”
Xin Jing Bao·2025-05-09 08:26

Group 1 - During the "May Day" holiday, the South Luogu Lane received a total of 847,000 visitors, with an average of 160,000 visitors per day and a peak of 210,000 visitors on May 3 [1] - The South Luogu Lane management committee implemented a "pre-compensation" system to efficiently resolve consumer disputes, achieving zero complaints related to product consumption during the holiday [1] - A comprehensive service guarantee plan was established prior to the holiday, involving safety inspections across various sectors, resulting in the rectification of over 20 potential hazards [1] Group 2 - The South Luogu Lane launched the "Spring is in the Air. Meet at South Luogu" themed event, creating 12 unique consumption scenarios that include intangible cultural heritage displays, cultural and creative retail, and AI interactions, attracting numerous visitors [2] - To enhance the payment environment, the management committee collaborated with local businesses and Minsheng Bank to introduce Lakala services, enabling over 30 merchants to accept foreign card payments, catering to diverse consumer needs [2]