遇上商户差评骚扰、诱导好评？大众点评开通用户有奖举报渠道

Core Viewpoint - The article highlights the increasing issue of businesses incentivizing positive reviews and harassing customers for negative feedback, prompting the launch of a new reporting mechanism by Dianping to enhance review authenticity and consumer experience [1][3][7]. Group 1: Consumer Experience - Many consumers, like Ms. Guo, have reported being pressured to leave positive reviews in exchange for rewards, which diminishes their overall dining experience [1]. - The introduction of a reporting mechanism allows users to report businesses that engage in such practices, thereby encouraging consumer participation in maintaining review integrity [1][3]. Group 2: Reporting Mechanism - Dianping has launched a "全民监督机制" (National Supervision Mechanism) that includes a reward system for users who report businesses inducing positive reviews, with successful reporters receiving a 20 yuan voucher [1][7]. - The platform has also implemented a "差评骚扰举报" (Negative Review Harassment Reporting) system to address the issue of businesses harassing customers for leaving negative feedback [3][6]. Group 3: Impact and Statistics - During the recent "May Day" holiday, nearly 400 businesses were reported for inducing positive reviews, and around 700 businesses were reported for negative review harassment, with half of those confirmed as violations [7]. - In the past year, Dianping has taken significant actions against false reviews, warning over 500,000 businesses and penalizing more than 60,000 for various violations [7][9]. Group 4: Future Initiatives - Dianping plans to continue engaging with users through author forums to gather feedback and improve their services, including the use of AI technology to identify low-quality reviews [10].