Core Viewpoint - Tongfang Global Life Insurance Co., Ltd. emphasizes a customer-first service philosophy and aims to provide comprehensive protection and support for clients and their families through innovative health services and financial education initiatives [1][2]. Group 1: Health Services - The company launched a series of health value-added services, including online consultations, online medication purchases, caregiver hospital support, and discharge transportation arrangements [1]. - In the first quarter, the company recorded 3,621 online consultations, averaging 40.2 consultations per day, with a response time of 5 seconds during the Spring Festival, providing 416 consultations for hundreds of families [1]. - The online medication service delivered medications in as fast as 7 minutes, offering a total of 165,000 yuan in discounts to alleviate the financial burden on patients and their families [1]. - The company assisted in arranging 83 medical services, including expert outpatient consultations, hospital admissions, surgeries, and expedited examinations [1]. - The "Family Full Lifecycle Protection" service covered over 6,000 client families, focusing on health, mid-to-high-end medical care, and elderly care, with 25 selected value-added services [1]. Group 2: Policy Services - In the first quarter, the company processed 99,000 policy transactions, with 95% completed online, achieving an average processing time of 1.02 days [2]. - The company paid out survival benefits for 10,024 policies, totaling 761 million yuan, with the highest single payout reaching 11.79 million yuan [2]. - Customer service hotline received 77,700 calls, with an average satisfaction score of 4.96 out of 5 for human services [2]. Group 3: Consumer Education and Protection - The company actively promotes consumer rights protection by responding to regulatory calls and raising awareness about financial services, including reviving dormant policies and optimizing pension products [2]. - A total of 214 financial knowledge and risk warning messages were published, including 116 original warnings against illegal financial activities [2]. - The company conducted 264 educational outreach activities, focusing on vulnerable groups such as the elderly, new citizens, youth, disabled individuals, and rural residents [2]. Group 4: Future Outlook - The company plans to continue enhancing consumer rights protection services, fostering a harmonious and healthy financial environment in collaboration with consumers [3].
7×24H在线 平均5秒响应 同方全球人寿为家庭构筑温暖防线
Cai Fu Zai Xian·2025-05-12 02:42