呼和浩特机场暖心服务获蒙古族老阿妈点赞

Core Points - The article highlights a heartwarming incident at Hohhot Airport, showcasing the airport's commitment to serving ethnic minority travelers, particularly first-time flyers [1][2] - The ground service department has implemented measures to enhance service for ethnic minority passengers, including bilingual guidance and personalized assistance [2] Group 1 - A Mongolian elderly woman faced difficulties at Hohhot Airport due to her unfamiliarity with the transfer process, which was addressed by a staff member who provided assistance in her native language [1] - The ground service department has established a "Pomegranate Seed" service team to offer language support and process guidance for travelers from various ethnic backgrounds [2] - The airport is focusing on improving staff awareness and capabilities in serving ethnic minority travelers through training and cultural promotion during the national policy awareness month [2]