马蜂窝创始人、CEO陈罡：AI改变旅游交易模式，18个月后市场现新拐点

Core Insights - The rise of AI models like DeepSeek in 2025 is driving a competitive shift in the online travel industry, with platforms like Mafengwo, Fliggy, and Tongcheng Travel intensifying their AI strategies [1][4] - The CEO of Mafengwo, Chen Gang, emphasizes the need for AI to provide precise, real-time solutions to travelers' needs, moving from content aggregation to actionable services [4][10] - The industry is transitioning from a B2C model to a C2B model, where AI enables users to customize their travel experiences, akin to a "self-service kitchen" [7][10] AI Development and Features - Mafengwo's AI travel assistant, "AI Xiaoma," has been upgraded to include features like real-time Q&A, itinerary planning, and personalized recommendations [3][4] - Chen Gang's personal experience in Dubai illustrates the effectiveness of "AI Xiaoma" in providing specific, actionable advice compared to other platforms [3][11] - The competition among travel platforms is intensifying, with each developing proprietary AI technologies to differentiate themselves [9][10] Market Dynamics - The focus of competition in the travel industry is shifting from resource ownership to decision-making efficiency, with AI significantly reducing the time needed for users to plan trips [5][10] - Chen Gang predicts that the market will reach a turning point in 18 months, with a new competitive landscape emerging as AI technology matures [7][10] - The transformation in the industry is driven by a shift in consumer power, particularly among Gen Z travelers who demand personalized experiences [8][10] Future Outlook - The future of the online travel industry will depend on platforms' ability to develop core technologies independently, avoiding reliance on generic models that lead to homogenized solutions [10] - The evolution from a resource-selling model to a trust-building model will define the winners in the travel sector, with a focus on enhancing user experience through AI [11]