Bread Financial's 2024 Sustainability Report showcases focus, investment in sustainable business practices

Core Insights - Bread Financial released its 2024 Sustainability Report, emphasizing its commitment to environmental stewardship, social progress, and governance [1][2] Group 1: Operational Excellence - In 2024, the company made significant strides in operational excellence, focusing on improving processes and driving efficiency across the enterprise [5] - The company began to mature its Enterprise Risk Management Framework and established an AI Council to enhance its operational capabilities [5] Group 2: Customer Empowerment - For the 19th consecutive year, Bread Financial was certified as a Center of Excellence by BenchmarkPortal for its customer service, reflecting its commitment to a customer-oriented culture [5] - The company expanded its mobile app to create best-in-class experiences and award-winning products [5] Group 3: Associate Engagement - Bread Financial improved career development tools and expanded options for virtual health care, enhancing the associate experience [5] - The company provided an annual "free money" deposit into each associate's 401(k), regardless of individual contributions, and received Great Place to Work Certification in the U.S. and India [5] Group 4: Environmental Protection - The company set greenhouse gas (GHG) emissions reduction targets to be met by 2030 and developed a sustainable IT framework [5] - Bread Financial issued nearly 1.5 million cards made from sustainable plastic and prioritized digitalization to enhance efficiency and reduce paper usage [5] Group 5: Community Engagement - The company increased associate donations and participation in its annual Giving Campaign, with total donations reaching $3 million after matching [5] - Associates recorded over 10,000 volunteer hours, and the company improved its measurement process for charitable donations, which exceeded $9 million in 2024 [5]