从“局部引导”到“全域领航” 呼和浩特机场“经呼飞”中转服务优化引导服务

Core Viewpoint - Hohhot Airport has upgraded its "transit via Hohhot" service to enhance passenger safety and service quality, establishing a comprehensive guidance system for transit passengers [1][4]. Group 1: Service Optimization - The airport has implemented full coverage of guidance services at all arrival gates to prevent transit passengers from mistakenly exiting the isolation area, thereby improving management and passenger experience [4]. - The introduction of dedicated guides at each flight arrival point allows for "point-to-point" precise service, creating a closed-loop management system to address potential issues at the source [4]. Group 2: Human-Centric Service - Uniformed transit guides act as "guardians of the journey," providing proactive inquiries and comprehensive guidance to passengers, ensuring a "one-stop" transit service [4]. - Special service standards have been developed for elderly passengers, first-time travelers, and those with urgent transfers, incorporating humanistic care into every service detail [4]. Group 3: Innovation and Standardization - The upgrade of transit services is a significant achievement in the standardization of services under the "transit via Hohhot" initiative, integrating resources, optimizing processes, and enhancing staff training [5][6]. - The airport has established a service system characterized by "full coverage, full time, and full chain," providing a replicable and promotable model for service innovation in the industry [5][6]. Group 4: Commitment to Service Excellence - The evolution of the "transit via Hohhot" service reflects the responsibility and commitment of modern civil aviation professionals, aiming to continuously deepen service quality and enhance the transit experience for every passenger [7].