BofA to Open 150 Financial Centers by 2027, Investing Over $5 Billion in its Network Since 2016

Core Insights - Bank of America is committed to enhancing client engagement through the expansion of its financial center network, focusing on creating spaces for clients to connect with financial specialists [1][3] - The bank has opened a new flagship financial center at 2 Bryant Park in New York City, designed to facilitate client interactions and featuring a unique art installation [1] - The bank is expanding its presence in Idaho, with plans to open four financial centers, starting with one in Nampa on June 9 [2][3] Expansion and Renovation - Since 2014, Bank of America has expanded into 11 new markets, with a total of 471 financial centers opened in existing markets since 2016 [3] - Over the past year, the bank renovated more than 3,000 centers, with an additional 500 renovations planned in the next two years [4] Client Services and Accessibility - The bank launched a service providing on-demand American Sign Language interpreters in all financial centers, allowing clients to communicate their financial needs effectively [5] - Bank of America serves nearly 250 million people across over 200 markets, reaching approximately 82% of the U.S. population, with nearly 30% of financial centers located in low- and moderate-income communities [6] Digital Engagement - More than 90% of client interactions occur through digital channels, prompting financial centers to focus on in-depth discussions rather than transactional services [6] - In the past year, clients made approximately 10 million appointments with financial specialists in financial centers [7] Company Overview - Bank of America is a leading financial institution, serving around 69 million consumer and small business clients through approximately 3,700 retail financial centers and 15,000 ATMs [8][9]