Zhong Guo Min Hang Wang·2025-05-14 07:26Core Viewpoint - Eastern Airlines has enhanced its customer service by providing attentive care for unaccompanied minors and families traveling with children during the recent holiday period, showcasing a commitment to passenger comfort and safety [1][3][6]. Group 1: Service Initiatives - During the recent holiday, Eastern Airlines' Zhejiang branch took on the role of "temporary mothers" to ensure a comfortable travel experience for unaccompanied children and families [1][3]. - On flight MU9671 from Kunming to Ningbo, a staff member, Dai Yingbo, provided reassurance and care for an unaccompanied child while waiting for the parent to arrive, demonstrating the airline's commitment to passenger support [3][4]. - The staff member facilitated communication between the child and the parent, alleviating the child's anxiety during the wait [4]. Group 2: Customer Experience - The staff member took the initiative to take the child for a meal while waiting for the parent, ensuring the child's needs were met [4]. - The interaction between the staff and the child was warm and caring, leading to a positive experience for both the child and the parent upon reunion [4]. - On another flight, a flight attendant, Li Anqi, provided assistance to a new mother traveling alone with her child, helping to ease her anxiety and ensuring a smooth journey [6][7]. Group 3: Emotional Support - The staff's actions not only addressed physical needs but also provided emotional support, creating a safe and comforting environment for children during travel [6][7]. - The airline's approach to service includes creating designated areas for children, enhancing their travel experience and providing peace of mind for families [7].