中证投服中心持续打造 畅通高效纠纷调解渠道

Core Viewpoint - The China Securities Regulatory Commission (CSRC) and other financial authorities have issued guidelines to enhance the quality of financial dispute mediation, emphasizing the importance of non-litigation mechanisms to resolve conflicts effectively [1][8]. Group 1: Mediation Mechanism Development - The China Securities Investor Service Center (CSISC) is actively implementing the guidelines, focusing on establishing a professional and efficient mediation system to protect the rights of small and medium investors [1][2]. - As of April 2025, CSISC has helped over 20,000 small investors recover losses exceeding 4.2 billion yuan, addressing challenges related to investor rights protection [2][3]. Group 2: Nationwide Mediation Network - CSISC has developed a nationwide mediation network, collaborating with 35 local regulatory bodies to create a unified mediation framework, allowing for efficient handling of disputes across various sectors [3][4]. - By April 2025, CSISC had accepted 28,590 cases, successfully mediating 21,694 of them, with investors recovering 4.228 billion yuan, representing over 50% of the total market disputes [3][4]. Group 3: Innovative Mechanisms - CSISC has established innovative mechanisms for dispute resolution, including partnerships with local courts to enhance the mediation process, resulting in significant recoveries for investors [4][5]. - The introduction of a direct complaint-to-mediation mechanism has led to nearly 30% of cases being sourced from the 12386 complaint line, highlighting the effectiveness of integrating complaint handling with mediation [5][6]. Group 4: Standardization and Efficiency - CSISC has implemented standardized mediation procedures to ensure consistency and efficiency in handling disputes, including a comprehensive management system for the entire mediation process [7][8]. - The organization is committed to enhancing its mediation capabilities to address the increasing complexity of disputes in the capital market, aligning with national policies aimed at improving investor protection [7][8].