小米消金高度重视消保宣传工作 为提振消费贡献消保力量

Core Viewpoint - The revitalization of consumption is a key task for economic development, with policies like the "Special Action Plan for Boosting Consumption" reflecting the government's commitment to stimulate consumer activity [1] Group 1: Consumer Rights Protection - Consumer rights protection is essential not only for safeguarding livelihoods but also for boosting consumer confidence and promoting sustained consumption growth [1] - Xiaomi Consumer Finance emphasizes consumer rights protection through diverse initiatives aimed at educating the public on financial knowledge and enhancing consumer protection literacy [1][3] - The company integrates consumer rights protection requirements into all business processes, establishing a collaborative mechanism that involves product, business, operations, and risk management [3] Group 2: Financial Education and Complaint Handling - Xiaomi Consumer Finance conducts various financial education activities to improve consumer financial literacy and fraud awareness [3] - The company has strengthened its complaint handling mechanisms, creating standardized processes for product design, business control, collection management, and dispute resolution, resulting in a noticeable increase in complaint resolution rates [3] Group 3: Digital Risk Management - The company is enhancing its internal risk management systems through the development of a digital risk control framework, leveraging technology to safeguard users' financial consumption [3] - Xiaomi Consumer Finance has developed a decision engine and approval system, establishing an automated decision-making process for C-end customers, which improves user experience [3] Group 4: Commitment to Economic Development - By effectively protecting consumer rights and addressing consumption pain points, the company aims to enable consumers to "consume, dare to consume, and be willing to consume," thereby driving economic growth [4] - Xiaomi Consumer Finance is committed to enhancing the quality and effectiveness of its consumer protection efforts, contributing to high-quality economic development [4]