神农架机场天燕班组暖心服务获退伍军人致信感谢

Core Viewpoint - The article highlights a commendable act of customer service at Shennongjia Airport, where staff went above and beyond to assist a veteran traveler, demonstrating the airport's commitment to both safety and emotional support for passengers [1][2]. Group 1: Customer Service - A veteran named Mr. Ouyang expressed gratitude for the warm service provided by the "Tianyan" team after facing an issue with a damaged power bank during security checks [1]. - The duty team leader, Chen Qun, took immediate action to explain safety regulations, calm the traveler, and coordinate with courier companies to ensure the power bank was returned to Mr. Ouyang after his flight [1]. - The staff's actions were not only a compliance with service norms but also a tribute to the spirit of military service, emphasizing the emotional significance of the item for the veteran [1]. Group 2: Airport Philosophy - The head of the ground service department at Shennongjia Airport stated the importance of balancing safety with emotional support for travelers, reflecting a commitment to both professional standards and respect for military personnel [2]. - The airport has been deepening its "True Emotion Service" philosophy, aiming to enhance service quality and embody the principle of "People's Aviation for the People" [2]. - The airport emphasizes that safety is the lifeline of civil aviation, while service quality is a key competitive advantage, ensuring that every traveler feels the warmth of Shennongjia Airport [2].