完善无障碍服务，别让“刷脸”困住尊严（民生观）

Core Points - The article highlights the challenges faced by special groups, such as the visually impaired, in accessing services that rely on facial recognition technology, emphasizing the need for more inclusive solutions [1][2] - Recent legislation in China, including the "Barrier-Free Environment Construction Law" and the "Facial Recognition Technology Application Safety Management Measures," aims to protect the rights of special groups by mandating alternative verification methods and necessary services [1][2] Group 1 - The case of Mr. Guan, a blind man who was unable to complete a facial recognition verification process for a mobile phone card, illustrates the limitations of current technology for certain individuals [1] - The article notes that not only blind individuals but also those with facial disfigurements, Alzheimer's patients, and elderly individuals may encounter similar barriers when required to use facial recognition [1] - The implementation of the "Barrier-Free Environment Construction Law" in September 2023 emphasizes the obligation of telecom operators to provide necessary services for disabled and elderly individuals [1] Group 2 - The article calls for innovative solutions, such as exploring fingerprint and voice recognition technologies, to improve accessibility for special groups [2] - It suggests that training for frontline employees should be enhanced to better address the needs of individuals with special requirements, avoiding rigid responses from systems [2] - The need for more human and offline service options in banks, hospitals, and government service centers is highlighted to ensure that the digital divide does not hinder basic rights [2]