呼和浩特机场“经呼飞”中转团队优质服务纪实

Core Viewpoint - The "Jinghu Fei" transfer support team at Hohhot Baita International Airport exemplifies exceptional service through proactive and efficient handling of unexpected situations faced by travelers, earning widespread praise and trust from passengers [1][11]. Group 1: Service Excellence - The team assists travelers with issues such as missed flights, lost items, language barriers, and urgent time constraints, showcasing a commitment to customer care [1][11]. - On April 25, a foreign traveler was helped by staff member Liu Yuefeng, who secured a free hotel room for the traveler after a missed connection, demonstrating attentive service and effective communication [1][11]. - Staff member Ma Xiaoying identified a distressed traveler needing to retrieve a lost book and prioritized their needs, ensuring the traveler could board their next flight on time [5][11]. Group 2: Proactive Problem Solving - On April 15, staff member Li Mengying assisted a foreign traveler facing communication difficulties and ensured their safety by confirming the security of their private transportation [6][11]. - The team coordinated efficiently during peak times, as demonstrated on April 14 when they managed to transfer a passenger to their next flight just in time, highlighting their quick response and teamwork [10][11]. - The overall approach of the "Jinghu Fei" team emphasizes warmth and thoroughness in service, setting a high standard for airport operations [11].