吉利银河APP二次崩溃 车主被困车外引关注

Core Viewpoint - The large-scale crash of the Geely Galaxy intelligent vehicle control system has raised significant concerns about the stability of smart vehicle applications, as many users experienced failures in core remote control functions [2] Group 1: Incident Details - On May 13, Geely Galaxy's app experienced a major failure, leading to issues such as "unable to connect to the vehicle" and "command sending failure," particularly during peak hours [2] - Many users were locked out of their vehicles due to the failure of remote unlocking and starting functions, with some waiting outside without physical keys [2] - The incident quickly gained traction on social media, with users expressing dissatisfaction over the lack of preemptive alerts and long wait times for customer service [2] Group 2: Company Response - Geely Galaxy responded promptly by activating an emergency plan, involving a technical team to investigate the issues and offering 24/7 roadside assistance and three months of free vehicle networking data to affected users [9] - However, the company did not provide direct answers to user inquiries regarding the lack of local redundancy design and reliance on a single cloud service provider [9] Group 3: Historical Context and Market Implications - This is not the first instance of the Geely Galaxy app experiencing issues; a previous incident in April involved abnormal user account data and functionality failures due to cloud server fluctuations [9] - The frequent crashes of the app have led to skepticism regarding the advertised features of the "Galaxy NOS2.0" system, which promotes "seamless connectivity" and "full control" [9] - The incident serves as a warning for the automotive industry, highlighting the critical need for stable cloud services and rapid problem resolution as vehicles become increasingly reliant on network services [9]