XIAOMI(HK:01810) Nan Fang Du Shi Bao·2025-05-19 08:18Core Points - Xiaomi's SU7 Ultra is facing a collective refund issue from pre-order customers due to dissatisfaction with the carbon fiber hood's functionality, which was misrepresented as having cooling and downforce benefits [2][8] - Customers have reported a 60-day cooling-off period for communication regarding order continuation, with deposits being non-refundable once the order is locked [2][8] - Xiaomi has publicly apologized for the unclear communication regarding the carbon fiber hood and is offering a limited-time option to switch to an aluminum hood for unfulfilled orders [9] Group 1 - Multiple pre-order customers have expressed concerns about a 60-day cooling-off period for refunds, with some considering legal action for alleged false advertising [2][8] - A customer reported paying a total of 20,000 yuan in deposits for a vehicle priced at 583,900 yuan, which has now ceased production [8] - Xiaomi's customer service confirmed that if customers do not communicate their intent to continue production within 60 days, their orders will be considered canceled [2][8] Group 2 - Xiaomi's vice president addressed rumors about the potential collapse of the automotive division, stating that no such claims were made during discussions with industry peers [8] - The company is providing a compensation of 20,000 points to customers who had locked in orders for the carbon fiber hood before the deadline [9]