VIN码随机匹配如同抽奖？长安启源遭车主质疑OTA升级延迟

Core Points - The core issue revolves around the delayed OTA (Over-The-Air) updates for the Changan Qiyuan A07 model, which has led to customer dissatisfaction and unresolved vehicle issues [1][4][8] Group 1: Customer Feedback - A customer, Mr. Jiang, reported that he has not received OTA updates for his Changan Qiyuan A07 since an initial update in early 2024, despite experiencing multiple small issues with the vehicle [3][8] - The customer was informed by the official customer service that OTA updates are pushed in batches based on the VIN code system, making it impossible to provide a specific timeline for updates [1][6] Group 2: Company Response - A representative from Changan Qiyuan stated that the last OTA updates for the A07 base and "Zhenxiang" versions were in January and March 2024, respectively, and that there have been no new updates since then [2][9] - The company emphasized the need for the vehicle's VIN to better investigate the reasons for the delay in OTA updates and committed to addressing user feedback [9] Group 3: Legal and Consumer Rights - Legal experts highlighted that consumers have the right to know the specific plans, timelines, and reasons for delays in OTA updates, and that delays could be seen as a breach of contract if OTA updates are part of the purchase agreement [9][10] - Consumers are advised to retain communication evidence and may escalate their complaints through consumer protection platforms if necessary [10]