蔡跃红：推进公立医院高质量发展 增强人民群众就医获得感

Core Viewpoint - Public hospitals are essential to China's healthcare system, and achieving high-quality development is their unwavering goal. Strengthening smart hospital construction, enhancing medical humanistic quality, and ensuring medical quality and safety are crucial for promoting high-quality development and improving patient satisfaction and experience [1]. Group 1: Smart Hospital Construction - The "Opinions on Promoting High-Quality Development of Public Hospitals" emphasizes the need for a "three-in-one" smart hospital construction, which includes electronic medical records, smart services, and smart management [1]. - To achieve the goal of a "three-in-one" smart hospital, medical institutions should focus on two main aspects: first, improving top-level design by creating a comprehensive policy framework for smart hospital construction and establishing a dedicated coordination group [1]. - Second, institutions should ensure that key tasks are effectively implemented, enhancing the functionality of electronic medical record systems and establishing a unified medical data platform for interconnectivity among different departments and systems [1]. Group 2: Enhancing Patient Experience - Smart services are vital for improving patient satisfaction and accessibility to quality medical services. The hospital focuses on treating complex and critical cases and advancing core technologies for major diseases based on clinical needs [2]. - The hospital has planned the construction of high-end health check centers and international outpatient services to cater to diverse patient needs, while also implementing smart navigation systems to streamline patient visits [2]. - To improve patient efficiency, the hospital promotes day surgery and day chemotherapy models, allowing patients to return home on the same day after treatment, thus minimizing disruption to their daily lives [2]. Group 3: Patient-Centered Care - The hospital emphasizes a patient-centered approach, enhancing nursing humanistic care through initiatives like the palliative care project and establishing a health protection network that spans hospitals, communities, and homes [3]. - The hospital actively engages in health initiatives for the elderly and children, improving their medical experience and linking with charitable organizations for special patient assistance [3]. - The focus on quality and safety in medical services is reinforced by integrating quality control into clinical specialty capacity building, standardizing treatment processes, and utilizing information technology for real-time monitoring of medical quality [3].