Roborock(SH:688169) Nan Fang Du Shi Bao·2025-05-20 09:50Core Viewpoint - Recent consumer complaints regarding price discrepancies in the purchase of Stone Technology's sweeping robot during a live stream have raised significant concerns about pricing errors and order cancellations [2][4]. Group 1: Consumer Complaints - Multiple consumers reported that after purchasing the Stone Technology sweeping robot for over 1,000 yuan, their orders were intercepted by the seller due to a "platform price configuration bug," leading to order cancellations and a proposed compensation of 500 yuan [2]. - The prices at which consumers ordered the P20 Ultra model ranged from 1,000 yuan to 1,900 yuan, while the official price after subsidies was stated to be 3,060 yuan, indicating a discrepancy of over 1,000 to 2,000 yuan [4]. Group 2: Legal Perspective - According to legal expert Xiao Jinyang, if a seller marks a product price significantly lower than the market price due to an error, they may invoke "major misunderstanding" to cancel the contract, provided they act promptly to address the issue [4][5]. - The Civil Code of the People's Republic of China allows for the cancellation of civil legal acts based on major misunderstandings, which may apply in this case [5]. Group 3: Historical Context - This incident is not the first controversy involving Stone Technology's sweeping robots related to pricing issues during live streams, as previous complaints arose during the 618 shopping festival, where consumers reported price drops shortly after purchase [5].