FORYOU(002906) 新华财经·2025-05-22 09:26Core Viewpoint - Huayang Group Tiancheng Company is innovating its sales and service model by implementing a comprehensive "solution-based sales" system and a "menu-style supply" approach, enhancing service quality and contributing to high-quality development for enterprises [1][2]. Group 1: Solution-Based Sales System - The company has established a systematic model for procurement, which includes "storage and transportation reporting - market procurement - operational pricing," ensuring a low-cost and high-efficiency procurement loop [2]. - The standardization of "segregated storage and dynamic allocation" in coal yard management allows for quick responses to customer needs, supported by real-time monitoring of coal inventory [2]. - The company achieved a coal blending qualification rate of 98% this year through efficient inter-departmental collaboration, focusing on cost reduction and profit enhancement [2]. Group 2: Menu-Style Supply Service - The traditional model of coal storage and transportation is evolving to meet diverse market demands through the introduction of a "menu-style supply" service [3]. - The company aims to upgrade coal sales to integrated services by customizing exclusive plans for each customer, utilizing a digital blending machine for precise measurement [4]. - By the end of April, the company completed coal blending of 422,100 tons, with continuous orders for customized coal from various users [4]. Group 3: Quality Control and Customer Engagement - The company emphasizes quality control from the source, adhering to principles that maximize profit while meeting external and blending demands [5]. - A robust communication strategy with customers is in place, including regular visits to gather feedback and optimize service processes, ensuring that tailored solutions adapt to market changes [5]. - The company has achieved a 100% return visit rate, reflecting its commitment to customer satisfaction and market share growth [5].